At Quia, Your Satisfaction is Guaranteed!
We’re committed to ensuring you love your purchase. That’s why we offer a 60-Day Try, Love, or Return Guarantee to give you peace of mind. Here’s everything you need to know about our hassle-free policies:
60-Day Try, Love, or Return Guarantee
Try our products risk-free! If you’re not completely satisfied, return your item within 60 days of purchase for a full refund.
- Return the item in its original packaging.
- We may request a photo before processing the return to ensure a smooth experience.
- Shop with confidence knowing we’ve got you covered!
60-Day Warranty
All Quia products are backed by a 60-day warranty against defects.
- If your product has a defect within 60 days, we’ll replace it or issue a refund.
- Contact us at support@quiabeauty.com, and we’ll make it right.
Damaged Items
Received a damaged product? Let us know within 48 hours of delivery:
- Email us at support@quiabeauty.com with a photo.
- We’ll investigate and send you a replacement if necessary.
Non-Returnable Items
For hygiene reasons, some products, like skincare and serums, cannot be returned once shipped.
- Not sure if your item qualifies? Contact us at support@quiabeauty.com for clarification.
- If your item is non-returnable but you’re unsatisfied, we may offer store credit for future purchases.
Refunds for Unrecognized Charges
Noticed an unrecognized charge?
- Contact us within 3 days of purchase at support@quiabeauty.com for assistance.
- Please note that shipping costs are non-refundable.
Late or Missing Refunds
Haven’t received your refund yet?
- Check your bank or credit card statement.
- Contact your bank or credit card company, as processing times can vary.
- If you still don’t see your refund, reach out to us at support@quiabeauty.com.
Exchanges
We replace defective or damaged items. To exchange your product:
- Email us at support@quiabeauty.com, and we’ll guide you through the process.
Gifts
If your item was marked as a gift during purchase:
- You’ll receive a gift credit for the value of the return.
- We’ll send a gift certificate once the return is processed.
If the item wasn’t marked as a gift, any refund will be sent to the original purchaser.
How to Start Your Return
- Contact Us: Email support@quiabeauty.com to confirm your return eligibility.
- Follow Instructions: We’ll provide you with simple return instructions.
Note:
- Customers are responsible for return shipping costs.
- For returns valued over $75, we recommend using a trackable shipping service or insurance to ensure safe delivery.
Need Help?
For any questions about returns, refunds, or warranties, contact us at support@quiabeauty.com. We’re here to help!