Shipping Policy

At Quia, We Prioritize Your Shipping Experience!
Our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers daily and strive to maintain the highest level of responsiveness.

PROCESSING TIME

  • Once confirmed, your order will take 1-2 business days to process, regardless of the shipping option selected at checkout.
  • We ship Monday through Friday, excluding weekends and holidays.
  • Example: If you order on Monday, your order should ship by Tuesday or Wednesday.
  • You will receive a confirmation email with your tracking link once your order has shipped.
  • Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

Note: We are not responsible for delays caused by the shipping carrier.

DELIVERY TIME

Estimated delivery times for key regions (United States, United Kingdom, Canada, Australia):

  • Express Shipping: 2–3 business days
  • Premium Shipping: 5 business days
  • Standard Shipping: 10 business days

Please note: These are estimates only. Orders may arrive earlier or later due to delays from the courier service. If your order hasn’t arrived within the expected timeframe, please contact us with your order number, and we’ll assist you.

WHAT DOES SHIPPING COST?

  • Insured Express Shipping (2 Business Days): $6.95
  • Insured Premium Shipping (5 Business Days): $3.95
  • Standard Shipping (10 Business Days): Free

CAN I TRACK MY PACKAGE?

Absolutely!

  • After placing your order, you’ll receive a tracking number via email.
  • If you haven’t received your tracking number, visit www.quiabeauty.com or contact customer service.

MY PACKAGE WAS NOT DELIVERED WITHIN THE STATED DELIVERY TIME. WHAT NEXT?

If your package hasn’t arrived within the stated delivery time:

  1. Contact customer service at support@quiabeauty.com within 21 days.
  2. We’ll work with the carrier to locate your parcel.

Note: If you contact us after 21 days, we may not be able to track your parcel.

I ENTERED AN INCORRECT ADDRESS OR WANT TO CANCEL MY ORDER. WHAT NEXT?

Mistakes happen!

  • Contact customer service at support@quiabeauty.com within 24 hours of placing your order, and we’ll resolve your issue.

MY PRODUCT ARRIVED DAMAGED. WHAT NEXT?

We’re here to help!

  • If your product is defective or damaged, you may request a replacement within 60 days.
  • Replacement items are not eligible for further exchanges or claims.

Email us at support@quiabeauty.com to initiate the process.